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How to cancel a booking, what you get back and how long a refund takes.
Effective Date: June 4, 2026
Welcome to BookNonStops.com, operated by AirlinerTicket LLC. This Cancellation Policy outlines the terms and conditions governing the cancellation, modification, and refund of flight reservations booked through our website. By making a reservation with BookNonStops.com, you acknowledge and agree to the terms set forth below.
At BookNonStops.com, we understand that travel plans may change unexpectedly. While we strive to assist our customers with cancellations and itinerary changes, all bookings remain subject to the fare rules and policies established by the respective airline or travel supplier.
As an independent travel agency, BookNonStops.com facilitates reservations but does not determine airline cancellation or refund policies. Each airline maintains its own conditions regarding ticket changes, cancellations, and refunds.
Customers wishing to cancel a reservation should contact BookNonStops.com as soon as possible after deciding not to travel.
Cancellation requests may be submitted through our customer support channels before the scheduled departure of the flight. Requests received after the airline's permitted cancellation period or after the scheduled departure may not qualify for any refund or travel credit.
Submitting a cancellation request does not automatically cancel your reservation. A booking is considered cancelled only after confirmation has been received from the airline or travel supplier, where applicable.
Every airline publishes its own fare conditions, which determine whether a ticket may be:
Some promotional, discounted, or special fares may be completely non-refundable and non-changeable. Other fare types may allow cancellations subject to airline-imposed penalties and applicable fare differences.
Customers are encouraged to review the applicable fare rules before completing a reservation.
Cancellation charges may include one or more of the following:
Airline cancellation penalties.
Airline service charges.
Fare differences, where applicable.
BookNonStops.com service or processing fees.
Payment processing charges where permitted by law.
Service fees charged by BookNonStops.com for booking assistance, reservation support, or administrative processing are generally non-refundable once the booking has been confirmed, unless otherwise required by applicable law.
Refund eligibility depends entirely upon the fare conditions established by the airline and the type of ticket purchased.
Refunds may be available only when:
The purchased fare permits refunds.
The cancellation request complies with airline policies.
The ticket has not been partially used unless permitted by airline rules.
The airline approves the refund request.
BookNonStops.com cannot guarantee that every cancelled reservation qualifies for a refund.
Where a refund has been approved by the airline or travel supplier, BookNonStops.com will process the request in accordance with the supplier's instructions.
Approved refunds are generally issued to the original payment method used during booking.
Processing times vary depending on:
Refunds may take several business days or longer to appear, depending on the financial institution involved.
Changes to travel dates, passenger names, destinations, routing, or flight times are subject to airline policies and seat availability.
Customers requesting itinerary changes may be responsible for:
Airline change fees.
Any applicable fare difference.
Administrative service charges charged by BookNonStops.com.
Certain airline tickets may not permit modifications after ticket issuance.
Passengers who fail to:
Check in within the airline's required time,
Miss their scheduled departure,
may be classified as a "No-Show" by the airline.
Most airlines cancel the remaining segments of the itinerary for no-show passengers and may not provide any refund or future travel credit. BookNonStops.com has no authority to override an airline's no-show policy.
Occasionally, airlines may modify schedules or cancel flights due to operational requirements, weather conditions, technical issues, government regulations, air traffic restrictions, labor disruptions, or other unforeseen circumstances.
When notified by the airline, BookNonStops.com will make reasonable efforts to inform affected customers using the contact information provided during booking.
In such situations, available options—including rebooking, travel credits, or refunds—will be governed solely by the airline's policies.
BookNonStops.com is not responsible for compensation arising from airline schedule changes or operational disruptions.
A voluntary cancellation occurs when a passenger chooses to cancel a reservation for personal reasons.
An involuntary cancellation occurs when the airline cancels a flight due to operational, technical, or regulatory reasons.
The refund amount, travel credit, or alternate transportation offered will depend on the airline's published policies applicable to the specific situation.
BookNonStops.com shall not be liable for cancellations, delays, or travel interruptions caused by circumstances beyond its reasonable control, including but not limited to:
Any refund, waiver, or travel credit offered in such circumstances remains subject to the operating airline's policies.
Customers are responsible for:
Reviewing fare conditions before purchase.
Providing accurate passenger information.
Monitoring flight status before departure.
Contacting BookNonStops.com promptly if cancellation assistance is required.
Complying with airline deadlines for cancellation requests.
Failure to follow airline procedures may affect refund eligibility.
If you need assistance with cancelling or modifying your reservation, our Customer Support team is available to help explain the applicable airline rules and guide you through the cancellation process.
Please contact us using the contact information available on BookNonStops.com.
BookNonStops.com, a part of AirlinerTicket LLC, acts solely as an independent travel booking agency. Airline tickets are issued under the rules and conditions established by the respective airline. Cancellation eligibility, refund approval, travel credits, schedule changes, and related policies are ultimately determined by the airline or travel supplier. While we make every reasonable effort to assist our customers throughout the cancellation process, we cannot guarantee refunds, waivers, or exceptions beyond those authorized by the airline or required under applicable law.
Questions about a cancellation or a refund that has not arrived? Call +1(800) 280-2162 or email support@booknonstops.com. See also our Terms of Service and Privacy Policy.
